Frequently Asked Questions (FAQs) (2024)

How do I thin out/soften the product?

For Solo Paste, heat in the microwave in 5-10 second intervals until you reach the desired consistency. For Solo Fillings, use the same process, or heat in a sauce pan with a small amount of water until you reach the desired consistency.

Can I freeze my finished cake, cookies, pastries, etc.?

Yes, allow the finished product to cool completely and then freeze in an air-tight container.

What is the difference between Almond Filling and Almond Paste? Can they be used interchangeably?

The almond paste and almond filling are very different products and should not be used interchangeably in a recipe. The Almond Filling is a jam-like filling for cakes, pastries, and cookies. The Almond Paste is usually mixed or cut into a recipe for an almond flavor, or as a layer in tarts and pies. Please see our website, www.solofoods.com for more recipes using these products.

Can I substitute “x” in this recipe?

Most recipes allow for the replacement of one or two ingredients. If you are making a recipe for the first time, we recommend that you avoid replacing more than one ingredient. The following substitutions are common:

1 cup Apple Sauce for 1 cup Sugar

1 Banana for 1 cup Oil/Butter

¼ cup applesauce & ½ tsp Baking Powder OR ¼ cup of banana for 1 egg

1 Cup of Whole Wheat Flour for 7/8 cup Flour

How do I adjust a cake recipe for cupcakes?

Most cake recipes can be easily transitioned to a cupcake recipe. The recipe itself does not need to be altered, simply fill cupcake tray with the batter and reduce the baking time by one third to one half. A single layer cake recipe will make 12 – 15 cupcakes.

How do I turn Almond Paste into Marzipan?

1 lb of Almond Paste – about two packages, 3 cups of powdered sugar, 2 egg whites – beaten. Mix the almond paste and powdered sugar in a mixer, slowly add the egg whites (may not use all of them), once fully incorporated, knead until you reach a smooth consistency.

What is the ratio of almonds to other ingredients in Almond Paste?

The percent of almonds in our Almond Paste ranges from 50% - 55%

What should I do if I receive defective product?

While we continuously strive to implement all safety precautions, it is possible for products to occasionally become damaged in transit. If you are not satisfied with your product or you have received damaged products please contact us right away. Please be sure to include the item’s coding on the top of the can or jar when writing or have it with you when you call.

Are your products gluten-free?

We manufacture many gluten-free products including all flavors of Solo Cake and Pastry Fillings, Baker Dessert Fillings, Solo Almond Paste and Solo Marzipan.

Can you provide allergen information for your products?

Yes, each individual product page provides allergens as well as sensitivities (gluten, MSG, Sulfites).

Is the Solo Raspberry Cake & Pastry Filling Seedless?

Our Raspberry Cake & Pastry Filling contains seeds.

Is my product still good?

If your product does not have a “best-by” date printed on it, chances are that it is no longer good. All product produced after 2014 now has a best-by date stamped on it.

If it was produced before 2014 it is labeled using a 14-digit number code like this one: 0815-00102-08175

The last series of 5 digits represents the year and day of the year the product was produced. The first 2 digits (08) represent the year and the last three (175) represent the day of the year on the Julian Dating system. The code above tells us that this product was produced on June 23rd, 2008.

All retail products, except for Almond Paste, have an expected shelf life of 24 months when kept in acceptable storage conditions. The expected shelf-life for Almond Paste is 18 months in acceptable storage conditions.

How should I store Solo products?

All unopened and sealed retail products can be stored safely in your kitchen without refrigeration or freezing. Once opened, we recommend that you store in an air-tight container. In a refrigerator, product should remain fresh for about 10 days. If frozen, the product should remain fresh for about 3 months. Do not freeze jars.

Frequently Asked Questions (FAQs) (2024)

FAQs

What is frequently asked in an FAQ? ›

A frequently asked questions (FAQ) list is often used in articles, websites, email lists, and online forums where common questions tend to recur, for example through posts or queries by new users related to common knowledge gaps.

What are the disadvantages of Frequently Asked Questions? ›

Cons of an FAQ

FAQ pages can also be hard to navigate, especially if they are long. It can be difficult for a user to sift through many questions to find the information they seek. It can also be challenging to write questions phrased the way a user would ask them.

How do you answer FAQ questions? ›

How To Handle FAQs Effectively
  1. Keep the structure logical, clear, and simple.
  2. Make sure the answers are straightforward and concise.
  3. For detailed explanations, provide a link to a guide or article.
  4. Regularly update questions and answers with new information.
  5. Organize questions into categories.
  6. Provide a search bar.

What questions should be on FAQ? ›

Your FAQ page should address the most common questions customers have about your products, services, and brand as a whole. The best way to identify those questions is to tap into your customer service data and see which problems customers are consistently reaching out to you with.

What does most Frequently Asked Questions mean? ›

Meaning of FAQ in English

abbreviation for frequently asked question: a question in a list of questions and answers intended to help people understand a particular subject: If you have any problems, consult the FAQs on our website. Internet terminology.

What is another way to say Frequently Asked Questions? ›

What is another word for frequently asked questions?
FAQcommon questions
help sectiononline guide
questions and answersdocs
documentationcommonly asked questions
answers to common questions

Are FAQs still relevant? ›

Just because FAQs aren't displayed as much in rich results doesn't necessarily mean we should do away with them entirely. Many site visitors do read FAQs and find them helpful and informative. Instead of doing away with FAQs entirely, make sure that your FAQ page is relevant and useful for customers.

How many questions should be in an FAQ? ›

How many questions should an FAQ have? It depends on the product/service, complexity, and target audience. It's important to cover the most important question on how to use the product/service, set it up, and answer customers' most common questions. A FAQ with 10-20 questions should be sufficient to cover the basics.

Why do we use frequently asked questions? ›

FAQs enable you to deal with specific queries that your customers have about your business. They also represent another way to reach out and connect with your target audience. Therefore, it is one of the most important elements of your website strategy.

How long should FAQ answers be? ›

How long should my FAQ answers be? As short as possible while still answering the question. If you find your response drags on, you can always split one set into multiple sections. Alternatively, you can end your short answer with a link to another page with full-length legalese.

How do you answer Q&A effectively? ›

Here are 17 tips to keep in mind when preparing to answer difficult questions effectively and constructively:
  1. Prepare for tough questions. ...
  2. Pause before responding. ...
  3. Monitor your body language. ...
  4. Reword the question. ...
  5. Take more time if you need to. ...
  6. Acknowledge the other person's emotions. ...
  7. Answer a portion of the question.

What does FAQ stand for? ›

abbreviation for frequently asked questions: a list of questions that people often ask about a particular product or site on the internet and the answers to the questions.

Do FAQs have to be questions? ›

However, FAQ pages don't need to be entirely made up of customer service questions. Helping your customers navigate your site and make decisions is more than just addressing common questions. You can compile all the need-to-knows and make sure your customers are informed.

What are the criteria for FAQ? ›

Gather common questions your customers have asked from your support team and include them in the FAQ. Keep It Short: Write short and precise questions and answers to make it easier for customers to read through the FAQs page. Categorize: Use categories to organize questions related to specific topics.

What is the key to a well written FAQ? ›

Tips to make an effective FAQ page

Keep it brief. Short, straightforward answers are the most effective way of relaying information to customers so try to keep it brief. Try not to write more than a paragraph or two for each question. Consider the customer journey.

What is the Frequently Asked Questions feature? ›

The purpose of FAQs is to provide quick and easily accessible answers to common questions that users may have about a product, service, or website. They help reduce the workload on customer service teams and improve the user experience by providing immediate answers.

What is frequently asked interview question? ›

Tell me about yourself/your work experience

“Tell me about yourself” is often the opening question for most interviews and can be one of the most important. First impressions are key, so this interview question provides a critical opportunity to set the tone. Keep your answer concise and well-structured.

What do you write in a FAQ? ›

How to write a FAQ page
  1. Consider what questions customers commonly ask. You can aim to identify what questions are most commonly asked by customers. ...
  2. Categorise the questions. ...
  3. Design the FAQ page. ...
  4. Ensure it's easy to find. ...
  5. Monitor any changes in customer questions. ...
  6. Update the FAQ page regularly.
Jun 27, 2024

What are the most Frequently Asked Questions? ›

100 Most Asked Questions on Google
#QuestionMonthly Searches
2What is my IP800,000
3When is Mother's Day 2024681,000
4How many weeks in a year486,000
5How many days until Christmas434,000
96 more rows
Jul 18, 2024

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