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Basissalarisbereik
€40.000,00-€45.000,00/mnd
We are currently looking for a Customer Success Officer (m/f/x) for our international client which provides a fund management system to its customers, sometimes combined with back office services.
You will be responsible for handling the customer launch lifecycle from the onboarding moment to being active. You will be giving trainings to client about the platform and take note of any additional feedbacks provided by clients and share within the company. You will be assisting in raising clients' awareness of the platform by communicating via presentations, trainings, and meetings.
This role offers you the opportunity to develop a strong network through the relationships that you maintain with your clients. You will have exposure to many different types of clients in the finance world such as derivatives, guarantees and loans.
Your responsibilities
Take an active role in setting up the system for new customers
Actively looking for ways in which clients can make better use of the system's functionality
Present functionality and train customers regarding their usage of the system
Analyze and respond to queries from existing clients related to the software. Execute the requests that can be handled easily
Proactively liaise internally with departments (operations team and development team) to solve issues or get complex requests processed
Build sustainable relationships and trust with customers through open and interactive communication
Your profile
You have a Bachelor or Master degree, preferably in a financial discipline
1 - 3 years of client facing role
1 - 3 years of Banking/Finance experience
Feel comfortable in talking in finance language (derivatives, loans, guarantees)
Feel comfortable in making presentations online and in person
You are fluent in English and preferably speak a second language
You have intermediary/advanced Excel and powerpoint skills
What we offer
Gross annual salary between 40K and 45K per annum
A fantastic opportunity as a next step in your career to become a Client success specialist in a small team surrounded by highly experienced international finance colleagues.
You have the opportunity to work on challenging assignments and manage core clients. You report to the Customer Success Manager.
Our client offers an excellent salary, in line with the market and your experience.
The position is for 5 days/week (full-time)
Interested?
Are you a Customer Success Officer? Do not hesitate, click on the " Apply now" button!
Robert Half Nederland B.V. en Robert Half International B.V. verwerken de gegevens van sollicitanten die nodig zijn om de sollicitatieprocedure uit te voeren. Meer informatie over gegevensbescherming, in het bijzonder over uw rechten, vindt u op https://www.roberthalf.nl/nl/privacyverklaring. Indien u vragen heeft omtrent de verwerking van uw persoonsgegevens kan u steeds contact met ons opnemen via privacy-emea@roberthalf.net.
Senioriteitsniveau
Instapniveau
Soort baan
Fulltime
Functie
Financiën
Bedrijfstakken
Financiële diensten
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